Harbor (China) Freight

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Posted by John in Mich on November 10, 2021 at 19:53:11 [URL] [DELETE] :

On Sunday, Nov 7, 2021, I purchased, with cash, a 7x9 blue tarp to cover my 6x8 trailer to haul leaves to the township compost site. I also purchased an eyelet kit as I suspected that the spacing on the tarp was sparse.
When I laid the tarp on the the trailer, I decided that I did not need the eyelets.
On Monday, Nov 8, I took the eyelets back to Harbor Freight. I had my receipt. The package had NOT been opened.
They asked for my phone number and my name. I said that I paid cash and wanted a refund. That information was not required at purchase. I presented my receipt.
The cashier said that is was company policy to require the information for any return.
So, I gave the cashier an old work telephone number and said that my name was, "Joe Blow". He would not accept that and called a manager stating that I was an un-cooperative customer.
While waiting for the manager, the clerk wanted to wait on other customers. I said that I was a customer and wanted my CASH refund. DEAF!
The clerk waited on 3 other customers while I waited for the manager. I did NOT move from in front of the cashier.
Finally, the manager showed up and stated that is was "company policy" to get the phone number and name of the person returning an item. I reiterated that I had paid cash, had my receipt and the unopened package.
The manager finally opened the cash register and proceeded to give me my refund and handed me $4.23.
Whoa! My receipt showed that I had paid $4.49 PLUS 6% sales tax.
He finally handed me $4.75, cash, after a bit of argument.
So, if you shop there, be aware. I have no plans to ever go back.


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